​Privacy policy

Personal information protection policy ・ Handling of personal information

Basic Policy on Handling of Personal Information For Epic Japan Co., Ltd. (hereinafter referred to as "the Company"), information that can identify customers and other people related to the Company, that is, personal information, is an irreplaceable and important property. We now have. In addition, it is socially required that this important personal information be kept confidential and handled accurately and safely. In order to meet such social responsibilities, we will comply with laws and regulations regarding the protection of personal information and appropriately protect personal information in accordance with the following basic policy.

We will collect and handle personal information by appropriate and fair means within the scope of the purpose of use specified, and will take measures to prevent unintended use. In addition, we will not disclose or provide the personal information you provide to a third party unless you have the consent of the person or there is a valid reason.

We will comply with the Personal Information Protection Law and other related laws, national guidelines and other norms. In addition, we will establish a personal information protection management system, make it known to officers and employees, and strive to ensure thorough compliance, while continuously improving and always maintaining the best condition.

We will properly and carefully store and manage personal information, and in order to prevent risks such as leakage, loss or damage, we will endeavor to implement appropriate and rational safety measures from both technical and management aspects, and review them. Will be continuously implemented. In the unlikely event that personal information is leaked, lost or damaged, we will promptly notify the individual and take appropriate measures and corrective actions.

We will promptly respond to requests for disclosure of personal information, complaints and consultations from the individual.

■ Handling of customer's personal information

1. 1. Purpose of use of personal information
When making inquiries or applying for travel or other products / services, we will provide personal information provided by filling out and entering the application form (application form), or by contacting us by phone or e-mail. , We will use it in the following way.
[Personal information provided when making inquiries or consultations]
We will use this personal information for contacting customers, and within the scope necessary for contacting and confirming with related organizations in the content of customer consultations, etc. We may use it at.
[Personal information provided when applying for travel or insurance related to travel]
In addition to using this personal information for contacting customers, we will describe the transportation / accommodation institutions, etc. (main transportation / accommodation institutions, etc. in the contract document) in the travel requested by the customer. We will use it to the extent necessary for arranging and receiving travel services provided by () and providing insurance-related services. In addition, the personal information of the customer's domestic contact information will be used when the Company recognizes that it is necessary to contact the domestic contact person in the event of injury or illness during the trip.
[Personal information provided when applying for other products / services]
We will use this personal information for contacting customers, and will use it to the extent necessary for shipping the products requested by customers or providing services.
In addition, we: ・ Market analysis to develop better travel and other products and services in the future ・ Providing and managing information on products and services of our company and companies affiliated with us ・ After participating in travel, or other We will use your personal information to request opinions and impressions after receiving the products and services of the above, to provide privileged services, to create statistical data, to monitor, prevent, analyze, and take measures against fraudulent activities. You may.
* We will retain a part of the personal information provided by the customer as personal data when applying for travel and other products and services.
* In either case, you can choose whether or not to provide personal information to us, but personal information that cannot be provided is the travel and other products and services you apply for. Please note that we may not be able to use our travel and other products and services if they are indispensable for the provision.

2. 2. Provision of personal information
When making inquiries or applying for travel or other products / services, we will provide personal information provided by filling out and entering the application form (application form), or by contacting us by phone or e-mail. To the extent necessary, we will provide it to third parties as follows. When you apply, you agree to the provision of this personal information.
[Personal information provided when making inquiries or consultations]
We may provide your personal information to related organizations in the content of your consultation, etc. to the extent necessary to respond to your inquiries and consultations.
[Personal information provided when applying for travel or insurance related to travel]
We are within the scope necessary for arranging and receiving the travel service you applied for, the scope necessary for insurance procedures that guarantee our travel contract liability, accident costs, etc., and To the extent necessary for the convenience of your shopping at the souvenir shop at your travel destination, you can contact the transportation / accommodation institution, insurance company, souvenir shop, etc. with your name, gender, age, address, phone number. , E-mail address, passport number, and other service usage records will be provided by sending them electronically.
[Personal information provided when applying for other products / services]
We are necessary for the insurance procedure to guarantee the responsibility for providing our products and services, the cost in the event of an accident, etc., within the range necessary for shipping the products requested by the customer or providing the service. Within the scope, the customer's name, gender, age, address, telephone number, email address, etc. We will provide you by sending your passport number and other service usage records electronically.
* Other than the following exceptions, personal information will not be provided to a third party without the consent of the customer.
・ When there is the consent of the customer ・ When it is required by law ・ When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person ・ Improvement of public health or When it is particularly necessary to promote the sound development of children and it is difficult to obtain the consent of the person. When it is necessary to cooperate in carrying out the above, and there is a risk that obtaining the consent of the person will hinder the performance of the relevant affairs ・ To the extent necessary to achieve the specified purpose of use When entrusting all or part of the handling of personal information

3. 3. Shared use of personal information
Of the personal information provided by our customers, we will use the following <shared use items> to simplify future travel and other product / service applications for our customers, and to contact and respond to our customers. To the minimum extent necessary for sending direct mail, providing information on products and services, conducting questionnaires, conducting sales analysis and other research and research, and developing new products and services, the following Group We will share it with companies.
[Name of the person responsible for the management responsibility of personal information] Epic Japan Co., Ltd.
[Group companies for shared use]
Adventure Lodge 834 GK (Lodge Moiwa 834), GK Moria Mountain Holdings (Niseko Moiwa Ski Resort), AKATSUKI (Koh Samui), Kyoto Resorts Management Co., Ltd., Matsuroku Sake Brewery Co., Ltd.
[Shared use items]
E-mail address, full name (first and last name, Seimei), date of birth, gender, nationality, address (including zip code), telephone number, cookie information, and other service usage records

4. Procedures for disclosure of personal information
If you wish to inquire about your personal data held by us, disclose, delete or delete it, correct the content, stop using it or stop providing it to a third party, we will guide you through the necessary procedures. Please contact our inquiry counter. In accordance with laws and regulations and our regulations, we will respond to your request within a reasonable period of time and notify you of the result. If we are unable to meet all or part of your request, we will explain why.
-Personal information inquiry window-
Epic Japan Co., Ltd. Customer Service Office
TEL: 03-6821-8955
Business: Mon-Fri (excluding holidays) 10: 00-17: 00

5. Business consignment
When providing products and services to customers, we may outsource a part of the business and provide personal information to the outsourced company to the extent necessary to achieve the purpose of use. In this case, we will appropriately manage and supervise the outsourced companies, including the conclusion of non-disclosure agreements regarding the handling of customer's personal information with these outsourced companies.

6. About anonymous processing information
We will create anonymously processed information and send it to a third party after taking appropriate protective measures to identify a specific individual and prevent the personal information used for creation from being restored. Will be provided to the extent permitted by law. In addition, we will endeavor to take necessary and appropriate measures for the safety management of anonymously processed information, handling complaints regarding the handling of anonymously processed information, and other necessary measures to ensure the proper handling of anonymously processed information. increase.

7. Other matters
Customers under the age of 16 are kindly requested to provide their personal information with the consent of their parents.
We may revise this document in order to manage your personal information more appropriately or due to changes in relevant laws and regulations.
The "Basic Policy on the Proper Handling of My Number Personal Information, etc." does not apply to customers due to its content.

Date of enactment  April 1, 2022 Amendment date  April 1, 2022 Yoshihiro Watanabe, CEO of Epic Japan Co., Ltd.

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■ About SSL (security)
In order to ensure the security when you send personal information on this website, we will use SSL (Secure Socket Layer:) for your personal information.
It is protected by an industry standard security function that encrypts and communicates information on the Internet. By using an SSL-compliant browser, your personal information will be automatically encrypted and sent and received.